Hello Guest, Welcome to HEARTDISK!
FAQ
- Shipping & Delivery
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We ship most of the countries, if you find any difficulties to buy from our website, please contact us for more information.
All of our products are delivered by Australia Post - Registered Post. As we would like to ship you the items safely, so all items must be signed for before delivery is made. Packages are generally dispatched within 1-4 days after receipt of payment and are shipped via Australia Post with tracking number. Shipping fees include handling and packing fees as well as postage costs, whereas shipping fees vary according to total weight of the shipment. We advise you to group your items in one order to save your shipping costs. Once your added your items in the cart, you can get the shipping quote in the first page of checkout.
- Privacy & Security
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We keep your personal details confidential and secure and we will only utilize your personal details to process your order and to provide you with a more personalized service.
- Exchange items
- Please make sure you have read our Terms and Conditions before contact us regarding to any exchange issues.
- Ordering & Payment
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We currently do accepted PAYPAL for credit payments only. If you would like to pay by cash (by Western Union) or bank transfer, please kindly select the payment option when processing check out, then we will contact you shortly to process the order.
- Pricing & Promotions
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Please note that the default currency and price in our store is US dollar. We do have promotions regularly so we recommended you should subscribe our newsletter for the latest promotions and other members benefits.
- Check Order Status
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Once you have log in, you will able to check your order status under "My Account". Click "View Order" for more information regarding to your current / previous orders.
- Membership Accounts
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There are three (3) types of membership accounts (General, Wholesale, & VIP Wholesale) and they are register for free. For more information about those 3 types of membership accounts, please click here for more information.
Notes to Wholesale members:　Once your wholesale account has been activated, you will able to enter WHOLESALE MEMBERS AREA and enjoy the member benefits.
- Drop-Shipping / Dropship
- We offer drop-shipping, please register a general account first and we will upgrade your accounts.
- Terms & Conditions in Heartdisk
- Please click here for more information regarding to our terms, shipping, payment and exchange policy.
- Gift Certificates
- We offers gift certificates to all members, please click here to buy gift certificates for your friends, family or even yourself!
